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This Policy does ",{"detail":274,"format":5,"mode":280,"style":273,"text":1066,"type":267,"version":5},"not",{"detail":274,"format":274,"mode":280,"style":273,"text":1068,"type":267,"version":5}," cover personal data that may be contained in the marketing and analytics data we process on behalf of our customers through the Service (for example, data ingested from Google Ads, Meta Ads, Google Analytics 4, or Google Tag Manager). For that data we act as a ",{"detail":274,"format":5,"mode":280,"style":273,"text":1070,"type":267,"version":5},"processor",{"detail":274,"format":274,"mode":280,"style":273,"text":1072,"type":267,"version":5},", not a controller — see Section 5.",{"type":948,"version":5},{"children":1075,"direction":260,"format":273,"indent":274,"type":953,"version":5,"tag":954},[1076],{"detail":274,"format":274,"mode":280,"style":273,"text":1077,"type":267,"version":5},"3. 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Account and identity data.",{"detail":274,"format":274,"mode":280,"style":273,"text":1087,"type":267,"version":5}," Name, business email address, job title, company name, and login credentials when you register for or use the Service.",{"children":1089,"direction":260,"format":273,"indent":274,"type":277,"version":5,"textFormat":5,"textStyle":273},[1090,1092,1094,1096],{"detail":274,"format":5,"mode":280,"style":273,"text":1091,"type":267,"version":5},"3.2. Billing data.",{"detail":274,"format":274,"mode":280,"style":273,"text":1093,"type":267,"version":5}," Billing name, business address, VAT number, and transaction records. 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Cookies and similar technologies.",{"detail":274,"format":274,"mode":280,"style":273,"text":1121,"type":267,"version":5}," Data collected through cookies and similar technologies on our website — see Section 6.",{"children":1123,"direction":260,"format":273,"indent":274,"type":277,"version":5,"textFormat":274,"textStyle":273},[1124],{"detail":274,"format":274,"mode":280,"style":273,"text":1125,"type":267,"version":5},"We do not intentionally collect special categories of personal data (such as health or biometric data), and we ask that you do not provide such data to us.",{"type":948,"version":5},{"children":1128,"direction":260,"format":273,"indent":274,"type":953,"version":5,"tag":954},[1129],{"detail":274,"format":274,"mode":280,"style":273,"text":1130,"type":267,"version":5},"4. 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We will support our customer in responding to such requests as required by law.",{"type":948,"version":5},{"children":1221,"direction":260,"format":273,"indent":274,"type":953,"version":5,"tag":954},[1222],{"detail":274,"format":274,"mode":280,"style":273,"text":1223,"type":267,"version":5},"6. Cookies and similar technologies",{"children":1225,"direction":260,"format":273,"indent":274,"type":277,"version":5,"textFormat":274,"textStyle":273},[1226],{"detail":274,"format":274,"mode":280,"style":273,"text":1227,"type":267,"version":5},"6.1. Our website uses cookies and similar technologies to function and to help us understand how the site is used.",{"children":1229,"direction":260,"format":273,"indent":274,"type":277,"version":5,"textFormat":274,"textStyle":273},[1230],{"detail":274,"format":274,"mode":280,"style":273,"text":1231,"type":267,"version":5},"6.2. 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You can manage your preferences through the cookie settings on our website and through your browser settings. Blocking some cookies may affect how the website functions. Full detail about the specific cookies we use, their purposes, and their duration is set out in our separate ",{"detail":274,"format":5,"mode":280,"style":273,"text":1255,"type":267,"version":5},"Cookie Policy",{"detail":274,"format":274,"mode":280,"style":273,"text":1257,"type":267,"version":5},", available on our website.",{"type":948,"version":5},{"children":1260,"direction":260,"format":273,"indent":274,"type":953,"version":5,"tag":954},[1261],{"detail":274,"format":274,"mode":280,"style":273,"text":1262,"type":267,"version":5},"7. How we share personal data",{"children":1264,"direction":260,"format":273,"indent":274,"type":277,"version":5,"textFormat":274,"textStyle":273},[1265],{"detail":274,"format":274,"mode":280,"style":273,"text":1266,"type":267,"version":5},"We do not sell personal data. We share it only in the following circumstances:",{"children":1268,"direction":260,"format":273,"indent":274,"type":277,"version":5,"textFormat":5,"textStyle":273},[1269,1271],{"detail":274,"format":5,"mode":280,"style":273,"text":1270,"type":267,"version":5},"7.1. Service providers (sub-processors).",{"detail":274,"format":274,"mode":280,"style":273,"text":1272,"type":267,"version":5}," We use trusted third parties to help us operate the Service and our business, who process personal data on our behalf under appropriate contractual safeguards. These include:",{"children":1274,"direction":260,"format":273,"indent":274,"type":1058,"version":5,"listType":1059,"start":5,"tag":1060},[1275,1281,1286,1292],{"children":1276,"direction":260,"format":273,"indent":274,"type":1044,"version":5,"value":5},[1277,1279],{"detail":274,"format":5,"mode":280,"style":273,"text":1278,"type":267,"version":5},"Google Cloud",{"detail":274,"format":274,"mode":280,"style":273,"text":1280,"type":267,"version":5}," — hosting and infrastructure (EU region);",{"children":1282,"direction":260,"format":273,"indent":274,"type":1044,"version":5,"value":253},[1283,1284],{"detail":274,"format":5,"mode":280,"style":273,"text":1095,"type":267,"version":5},{"detail":274,"format":274,"mode":280,"style":273,"text":1285,"type":267,"version":5}," — payment processing;",{"children":1287,"direction":260,"format":273,"indent":274,"type":1044,"version":5,"value":1009},[1288,1290],{"detail":274,"format":5,"mode":280,"style":273,"text":1289,"type":267,"version":5},"Google Workspace",{"detail":274,"format":274,"mode":280,"style":273,"text":1291,"type":267,"version":5}," — email and productivity;",{"children":1293,"direction":260,"format":273,"indent":274,"type":1044,"version":5,"value":1057},[1294],{"detail":274,"format":274,"mode":280,"style":273,"text":1295,"type":267,"version":5},"scheduling and communication tools used to arrange and conduct meetings.",{"children":1297,"direction":260,"format":273,"indent":274,"type":277,"version":5,"textFormat":274,"textStyle":273},[1298],{"detail":274,"format":274,"mode":280,"style":273,"text":1299,"type":267,"version":5},"We may use additional service providers from time to time and maintain a current list, which is available on request.",{"children":1301,"direction":260,"format":273,"indent":274,"type":277,"version":5,"textFormat":5,"textStyle":273},[1302,1304],{"detail":274,"format":5,"mode":280,"style":273,"text":1303,"type":267,"version":5},"7.2. Professional advisers and authorities.",{"detail":274,"format":274,"mode":280,"style":273,"text":1305,"type":267,"version":5}," We may share personal data with advisers (such as lawyers and accountants) and with courts, regulators, or authorities where required by law or to protect our legal rights.",{"children":1307,"direction":260,"format":273,"indent":274,"type":277,"version":5,"textFormat":5,"textStyle":273},[1308,1310],{"detail":274,"format":5,"mode":280,"style":273,"text":1309,"type":267,"version":5},"7.3. Business transfers.",{"detail":274,"format":274,"mode":280,"style":273,"text":1311,"type":267,"version":5}," If we are involved in a merger, acquisition, or sale of assets, personal data may be transferred as part of that transaction, subject to appropriate safeguards.",{"type":948,"version":5},{"children":1314,"direction":260,"format":273,"indent":274,"type":953,"version":5,"tag":954},[1315],{"detail":274,"format":274,"mode":280,"style":273,"text":1316,"type":267,"version":5},"8. International transfers",{"children":1318,"direction":260,"format":273,"indent":274,"type":277,"version":5,"textFormat":274,"textStyle":273},[1319,1321,1323],{"detail":274,"format":274,"mode":280,"style":273,"text":1320,"type":267,"version":5},"Your personal data is primarily hosted and processed within the European Union (using ",{"detail":274,"format":5,"mode":280,"style":273,"text":1322,"type":267,"version":5},"Google Cloud, EU region",{"detail":274,"format":274,"mode":280,"style":273,"text":1324,"type":267,"version":5},"). Where any transfer of personal data outside the EU\u002FEEA is necessary — for example, involving a service provider located in another country — we ensure appropriate safeguards are in place, such as an adequacy decision or the European Commission’s Standard Contractual Clauses.",{"type":948,"version":5},{"children":1327,"direction":260,"format":273,"indent":274,"type":953,"version":5,"tag":954},[1328],{"detail":274,"format":274,"mode":280,"style":273,"text":1329,"type":267,"version":5},"9. Data security",{"children":1331,"direction":260,"format":273,"indent":274,"type":277,"version":5,"textFormat":274,"textStyle":273},[1332],{"detail":274,"format":274,"mode":280,"style":273,"text":1333,"type":267,"version":5},"We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. These include access controls, encryption in transit, use of reputable EU-based cloud infrastructure, and internal policies limiting access to personal data. No system can be guaranteed to be completely secure, but we work to protect your data and to respond promptly to any incident.",{"type":948,"version":5},{"children":1336,"direction":260,"format":273,"indent":274,"type":953,"version":5,"tag":954},[1337],{"detail":274,"format":274,"mode":280,"style":273,"text":1338,"type":267,"version":5},"10. How long we keep personal data",{"children":1340,"direction":260,"format":273,"indent":274,"type":277,"version":5,"textFormat":274,"textStyle":273},[1341],{"detail":274,"format":274,"mode":280,"style":273,"text":1342,"type":267,"version":5},"We retain personal data only for as long as necessary for the purposes described in this Policy, or as required by law. In general:",{"children":1344,"direction":260,"format":273,"indent":274,"type":1058,"version":5,"listType":1059,"start":5,"tag":1060},[1345,1351,1357,1363],{"children":1346,"direction":260,"format":273,"indent":274,"type":1044,"version":5,"value":5},[1347,1349],{"detail":274,"format":5,"mode":280,"style":273,"text":1348,"type":267,"version":5},"Account data",{"detail":274,"format":274,"mode":280,"style":273,"text":1350,"type":267,"version":5}," is kept for the duration of your account and for a reasonable period after it is closed (up to 12 months), unless longer retention is required.",{"children":1352,"direction":260,"format":273,"indent":274,"type":1044,"version":5,"value":253},[1353,1355],{"detail":274,"format":5,"mode":280,"style":273,"text":1354,"type":267,"version":5},"Billing and tax records",{"detail":274,"format":274,"mode":280,"style":273,"text":1356,"type":267,"version":5}," are kept for the period required by Bulgarian accounting and tax law (generally up to 10 years).",{"children":1358,"direction":260,"format":273,"indent":274,"type":1044,"version":5,"value":1009},[1359,1361],{"detail":274,"format":5,"mode":280,"style":273,"text":1360,"type":267,"version":5},"Prospect and marketing data",{"detail":274,"format":274,"mode":280,"style":273,"text":1362,"type":267,"version":5}," is kept until you object or ask us to stop, or until we determine it is no longer relevant, and is reviewed periodically.",{"children":1364,"direction":260,"format":273,"indent":274,"type":1044,"version":5,"value":1057},[1365,1367],{"detail":274,"format":5,"mode":280,"style":273,"text":1366,"type":267,"version":5},"Support and communication records",{"detail":274,"format":274,"mode":280,"style":273,"text":1368,"type":267,"version":5}," are kept for a reasonable period to manage our relationship and resolve any issues.",{"children":1370,"direction":260,"format":273,"indent":274,"type":277,"version":5,"textFormat":274,"textStyle":273},[1371],{"detail":274,"format":274,"mode":280,"style":273,"text":1372,"type":267,"version":5},"When personal data is no longer needed, we securely delete or anonymise it.",{"type":948,"version":5},{"children":1375,"direction":260,"format":273,"indent":274,"type":953,"version":5,"tag":954},[1376],{"detail":274,"format":274,"mode":280,"style":273,"text":1377,"type":267,"version":5},"11. Your rights",{"children":1379,"direction":260,"format":273,"indent":274,"type":277,"version":5,"textFormat":274,"textStyle":273},[1380],{"detail":274,"format":274,"mode":280,"style":273,"text":1381,"type":267,"version":5},"Subject to the conditions and exceptions in applicable law, you have the right to:",{"children":1383,"direction":260,"format":273,"indent":274,"type":1058,"version":5,"listType":1059,"start":5,"tag":1060},[1384,1390,1398,1405,1415,1423],{"children":1385,"direction":260,"format":273,"indent":274,"type":1044,"version":5,"value":5},[1386,1388],{"detail":274,"format":5,"mode":280,"style":273,"text":1387,"type":267,"version":5},"access",{"detail":274,"format":274,"mode":280,"style":273,"text":1389,"type":267,"version":5}," the personal data we hold about you;",{"children":1391,"direction":260,"format":273,"indent":274,"type":1044,"version":5,"value":253},[1392,1394,1396],{"detail":274,"format":274,"mode":280,"style":273,"text":1393,"type":267,"version":5},"request ",{"detail":274,"format":5,"mode":280,"style":273,"text":1395,"type":267,"version":5},"correction",{"detail":274,"format":274,"mode":280,"style":273,"text":1397,"type":267,"version":5}," of inaccurate or incomplete data;",{"children":1399,"direction":260,"format":273,"indent":274,"type":1044,"version":5,"value":1009},[1400,1401,1403],{"detail":274,"format":274,"mode":280,"style":273,"text":1393,"type":267,"version":5},{"detail":274,"format":5,"mode":280,"style":273,"text":1402,"type":267,"version":5},"erasure",{"detail":274,"format":274,"mode":280,"style":273,"text":1404,"type":267,"version":5}," of your data (“right to be forgotten”);",{"children":1406,"direction":260,"format":273,"indent":274,"type":1044,"version":5,"value":1057},[1407,1409,1411,1413],{"detail":274,"format":5,"mode":280,"style":273,"text":1408,"type":267,"version":5},"restrict",{"detail":274,"format":274,"mode":280,"style":273,"text":1410,"type":267,"version":5}," or ",{"detail":274,"format":5,"mode":280,"style":273,"text":1412,"type":267,"version":5},"object to",{"detail":274,"format":274,"mode":280,"style":273,"text":1414,"type":267,"version":5}," our processing, including processing based on legitimate interests and processing for direct marketing;",{"children":1416,"direction":260,"format":273,"indent":274,"type":1044,"version":5,"value":1422},[1417,1418,1420],{"detail":274,"format":274,"mode":280,"style":273,"text":1393,"type":267,"version":5},{"detail":274,"format":5,"mode":280,"style":273,"text":1419,"type":267,"version":5},"portability",{"detail":274,"format":274,"mode":280,"style":273,"text":1421,"type":267,"version":5}," of data you provided to us, in a structured, machine-readable format; and",5,{"children":1424,"direction":260,"format":273,"indent":274,"type":1044,"version":5,"value":1429},[1425,1427],{"detail":274,"format":5,"mode":280,"style":273,"text":1426,"type":267,"version":5},"withdraw consent",{"detail":274,"format":274,"mode":280,"style":273,"text":1428,"type":267,"version":5}," at any time, where we rely on consent (this does not affect processing carried out before withdrawal).",6,{"children":1431,"direction":260,"format":273,"indent":274,"type":277,"version":5,"textFormat":274,"textStyle":273},[1432,1434,1439],{"detail":274,"format":274,"mode":280,"style":273,"text":1433,"type":267,"version":5},"To exercise any of these rights, contact us at ",{"children":1435,"direction":260,"format":273,"indent":274,"type":1008,"version":1009,"fields":1437,"id":1438},[1436],{"detail":274,"format":5,"mode":280,"style":273,"text":1007,"type":267,"version":5},{"linkType":1011,"newTab":266,"url":1012},"6ab3de6c4aee3fd11f91ac94",{"detail":274,"format":274,"mode":280,"style":273,"text":1440,"type":267,"version":5},". We will respond within the timeframes required by law. You will not usually have to pay a fee, and we may need to verify your identity before acting on your request.",{"children":1442,"direction":260,"format":273,"indent":274,"type":277,"version":5,"textFormat":5,"textStyle":273},[1443,1445],{"detail":274,"format":5,"mode":280,"style":273,"text":1444,"type":267,"version":5},"Right to complain.",{"detail":274,"format":274,"mode":280,"style":273,"text":1446,"type":267,"version":5}," If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Bulgarian supervisory authority:",{"children":1448,"direction":260,"format":273,"indent":274,"type":277,"version":5,"textFormat":5,"textStyle":273},[1449,1451,1453],{"detail":274,"format":5,"mode":280,"style":273,"text":1450,"type":267,"version":5},"Commission for Personal Data Protection (CPDP \u002F КЗЛД)",{"detail":274,"format":274,"mode":280,"style":273,"text":1452,"type":267,"version":5}," 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria Website: ",{"children":1454,"direction":260,"format":273,"indent":274,"type":1008,"version":1009,"fields":1457,"id":1459},[1455],{"detail":274,"format":274,"mode":280,"style":273,"text":1456,"type":267,"version":5},"www.cpdp.bg",{"linkType":1011,"newTab":266,"url":1458},"http:\u002F\u002Fwww.cpdp.bg\u002F","6ab3de6c4aee3fd11f91ac95",{"children":1461,"direction":260,"format":273,"indent":274,"type":277,"version":5,"textFormat":274,"textStyle":273},[1462],{"detail":274,"format":274,"mode":280,"style":273,"text":1463,"type":267,"version":5},"We would, however, appreciate the chance to address your concerns first, so please consider contacting us directly.",{"type":948,"version":5},{"children":1466,"direction":260,"format":273,"indent":274,"type":953,"version":5,"tag":954},[1467],{"detail":274,"format":274,"mode":280,"style":273,"text":1468,"type":267,"version":5},"12. Marketing communications",{"children":1470,"direction":260,"format":273,"indent":274,"type":277,"version":5,"textFormat":274,"textStyle":273},[1471],{"detail":274,"format":274,"mode":280,"style":273,"text":1472,"type":267,"version":5},"12.1. We may send business-to-business marketing communications about Trackian to organisations and professionals who we believe may be interested, relying on legitimate interests or consent as applicable.",{"children":1474,"direction":260,"format":273,"indent":274,"type":277,"version":5,"textFormat":274,"textStyle":273},[1475,1477,1482],{"detail":274,"format":274,"mode":280,"style":273,"text":1476,"type":267,"version":5},"12.2. You can opt out of marketing at any time — by using the unsubscribe link in our emails, or by contacting us at ",{"children":1478,"direction":260,"format":273,"indent":274,"type":1008,"version":1009,"fields":1480,"id":1481},[1479],{"detail":274,"format":5,"mode":280,"style":273,"text":1007,"type":267,"version":5},{"linkType":1011,"newTab":266,"url":1012},"6ab3de6c4aee3fd11f91ac96",{"detail":274,"format":274,"mode":280,"style":273,"text":1483,"type":267,"version":5},". We will honour opt-out requests promptly. Opting out of marketing does not stop essential service-related communications.",{"type":948,"version":5},{"children":1486,"direction":260,"format":273,"indent":274,"type":953,"version":5,"tag":954},[1487],{"detail":274,"format":274,"mode":280,"style":273,"text":1488,"type":267,"version":5},"13. Children",{"children":1490,"direction":260,"format":273,"indent":274,"type":277,"version":5,"textFormat":274,"textStyle":273},[1491],{"detail":274,"format":274,"mode":280,"style":273,"text":1492,"type":267,"version":5},"The Service is a business-to-business product and is not directed at children. We do not knowingly collect personal data from anyone under the age of 18. If you believe a child has provided us with personal data, please contact us and we will delete it.",{"type":948,"version":5},{"children":1495,"direction":260,"format":273,"indent":274,"type":953,"version":5,"tag":954},[1496],{"detail":274,"format":274,"mode":280,"style":273,"text":1497,"type":267,"version":5},"14. Changes to this Policy",{"children":1499,"direction":260,"format":273,"indent":274,"type":277,"version":5,"textFormat":274,"textStyle":273},[1500],{"detail":274,"format":274,"mode":280,"style":273,"text":1501,"type":267,"version":5},"We may update this Policy from time to time. If we make a material change, we will update the “Effective date” above and, where appropriate, notify you by email or through the Service. We encourage you to review this Policy periodically.",{"type":948,"version":5},{"children":1504,"direction":260,"format":273,"indent":274,"type":953,"version":5,"tag":954},[1505],{"detail":274,"format":274,"mode":280,"style":273,"text":1506,"type":267,"version":5},"15. Contact us",{"children":1508,"direction":260,"format":273,"indent":274,"type":277,"version":5,"textFormat":274,"textStyle":273},[1509],{"detail":274,"format":274,"mode":280,"style":273,"text":1510,"type":267,"version":5},"For any questions, requests, or concerns about this Policy or your personal data, please contact us:",{"children":1512,"direction":260,"format":273,"indent":274,"type":277,"version":5,"textFormat":5,"textStyle":273},[1513,1515,1517,1522],{"detail":274,"format":5,"mode":280,"style":273,"text":1514,"type":267,"version":5},"TRACKIAN Ltd. (Тракиан ООД)",{"detail":274,"format":274,"mode":280,"style":273,"text":1516,"type":267,"version":5}," Office 6, 19 Krayrechna Street, 6500 Svilengrad, Bulgaria Email: ",{"children":1518,"direction":260,"format":273,"indent":274,"type":1008,"version":1009,"fields":1520,"id":1521},[1519],{"detail":274,"format":274,"mode":280,"style":273,"text":1007,"type":267,"version":5},{"linkType":1011,"newTab":266,"url":1012},"6ab3de6c4aee3fd11f91ac97",{"detail":274,"format":274,"mode":280,"style":273,"text":1523,"type":267,"version":5}," Phone: +359 890 450 550",{"type":948,"version":5},{"children":1526,"direction":260,"format":273,"indent":274,"type":277,"version":5,"textFormat":253,"textStyle":273},[1527],{"detail":274,"format":253,"mode":280,"style":273,"text":1528,"type":267,"version":5},"This Privacy Policy was last updated on 1 June 2026 (Version 2.0).","all","richText",{"title":1532,"description":1533,"image":260},"Privacy Policy | Trackian","How Trackian collects, uses, and protects your personal data across our platform and website.","2026-09-23T19:00:44.089Z","2026-09-23T14:13:00.146Z","published",[1538],{"component":1539,"props":1540,"showFor":1529},"RichTextBlock",{"html":1541},"\u003Cdiv class=\"payload-richtext\">\u003Cp> \u003C\u002Fp>\u003Cp>\u003Cstrong>Effective date:\u003C\u002Fstrong> 1 June 2026 \u003Cstrong>Version:\u003C\u002Fstrong> 2.0\u003C\u002Fp>\u003Cp>This Privacy Policy explains how we collect, use, share, and protect personal data when you visit our website, contact us, or use the Trackian platform and related services (the “\u003Cstrong>Service\u003C\u002Fstrong>“). It also explains your rights under applicable data-protection law, including the EU General Data Protection Regulation (“\u003Cstrong>GDPR\u003C\u002Fstrong>“) and the Bulgarian Personal Data Protection Act.\u003C\u002Fp>\u003Cp>Please read this Policy together with our \u003Cstrong>Terms & Conditions\u003C\u002Fstrong>, which govern your use of the Service.\u003C\u002Fp>\u003Chr \u002F>\u003Ch2 id=\"1-who-we-are\">1. Who we are\u003C\u002Fh2>\u003Cp>TRACKIAN Ltd. (in Bulgarian: Тракиан ООД) is the controller responsible for the personal data described in this Policy, except where we act as a processor (see Section 5).\u003C\u002Fp>\u003Cp>\u003Cstrong>Registered name\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>TRACKIAN Ltd. \u002F Тракиан ООД\u003C\u002Fp>\u003Cp>\u003Cstrong>UIC (ЕИК)\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>207030368\u003C\u002Fp>\u003Cp>\u003Cstrong>VAT number\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>BG207030368\u003C\u002Fp>\u003Cp>\u003Cstrong>Registered office\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Office 6, 19 Krayrechna Street, 6500 Svilengrad, Bulgaria\u003C\u002Fp>\u003Cp>\u003Cstrong>Phone\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>+359 890 450 550\u003C\u002Fp>\u003Cp>\u003Cstrong>Email\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>\u003Ca href=\"mailto:info@trackian.com\">info@trackian.com\u003C\u002Fa>\u003C\u002Fp>\u003Cp>If you have any questions about this Policy or how we handle your personal data, please contact us at \u003Ca href=\"mailto:info@trackian.com\">\u003Cstrong>info@trackian.com\u003C\u002Fstrong>\u003C\u002Fa>.\u003C\u002Fp>\u003Chr \u002F>\u003Ch2 id=\"2-scope-of-this-policy\">2. Scope of this Policy\u003C\u002Fh2>\u003Cp>2.1. This Policy applies to personal data we process \u003Cstrong>as a controller\u003C\u002Fstrong> — that is, where we decide how and why the data is used. This covers, for example:\u003C\u002Fp>\u003Cul class=\"list-bullet\">\u003Cli\n          class=\"\"\n          style=\"\"\n          value=\"1\"\n        >visitors to our website;\u003C\u002Fli>\u003Cli\n          class=\"\"\n          style=\"\"\n          value=\"2\"\n        >individuals who contact us or request information;\u003C\u002Fli>\u003Cli\n          class=\"\"\n          style=\"\"\n          value=\"3\"\n        >account holders, users, and billing contacts of the Service;\u003C\u002Fli>\u003Cli\n          class=\"\"\n          style=\"\"\n          value=\"4\"\n        >prospective business customers we reach out to.\u003C\u002Fli>\u003C\u002Ful>\u003Cp>2.2. This Policy does \u003Cstrong>not\u003C\u002Fstrong> cover personal data that may be contained in the marketing and analytics data we process on behalf of our customers through the Service (for example, data ingested from Google Ads, Meta Ads, Google Analytics 4, or Google Tag Manager). For that data we act as a \u003Cstrong>processor\u003C\u002Fstrong>, not a controller — see Section 5.\u003C\u002Fp>\u003Chr \u002F>\u003Ch2 id=\"3-the-personal-data-we-collect\">3. The personal data we collect\u003C\u002Fh2>\u003Cp>Depending on how you interact with us, we may collect the following categories of personal data.\u003C\u002Fp>\u003Cp>\u003Cstrong>3.1. Account and identity data.\u003C\u002Fstrong> Name, business email address, job title, company name, and login credentials when you register for or use the Service.\u003C\u002Fp>\u003Cp>\u003Cstrong>3.2. Billing data.\u003C\u002Fstrong> Billing name, business address, VAT number, and transaction records. Card payments are processed by our payment provider, \u003Cstrong>Stripe\u003C\u002Fstrong> — we do not store your full card details.\u003C\u002Fp>\u003Cp>\u003Cstrong>3.3. Usage and technical data.\u003C\u002Fstrong> Information about how you use the Service and our website, such as IP address, device and browser type, log data, pages viewed, and actions taken within the Service.\u003C\u002Fp>\u003Cp>\u003Cstrong>3.4. Communications and support data.\u003C\u002Fstrong> The content of messages, support requests, and other correspondence you send us, including via email, phone, or scheduling tools.\u003C\u002Fp>\u003Cp>\u003Cstrong>3.5. Prospect and marketing data.\u003C\u002Fstrong> Business contact details (such as name, company, role, and business email) that we collect when we identify potential business customers or partners, including from publicly available and professional sources.\u003C\u002Fp>\u003Cp>\u003Cstrong>3.6. Cookies and similar technologies.\u003C\u002Fstrong> Data collected through cookies and similar technologies on our website — see Section 6.\u003C\u002Fp>\u003Cp>We do not intentionally collect special categories of personal data (such as health or biometric data), and we ask that you do not provide such data to us.\u003C\u002Fp>\u003Chr \u002F>\u003Ch2 id=\"4-how-we-use-personal-data-and-our-legal-bases\">4. How we use personal data and our legal bases\u003C\u002Fh2>\u003Cp>We use personal data for the purposes below, relying on the corresponding legal bases under the GDPR.\u003C\u002Fp>\u003Cp>\u003Cstrong>4.1. To provide and manage the Service\u003C\u002Fstrong> — creating and administering your account, delivering the platform’s features, and providing support. \u003Cem>Legal basis: performance of a contract with you (or your organisation).\u003C\u002Fem>\u003C\u002Fp>\u003Cp>\u003Cstrong>4.2. To process payments and manage billing\u003C\u002Fstrong> — invoicing, collecting Fees, and maintaining financial records. \u003Cem>Legal basis: performance of a contract; and compliance with our legal (accounting and tax) obligations.\u003C\u002Fem>\u003C\u002Fp>\u003Cp>\u003Cstrong>4.3. To operate, secure, and improve the Service and our website\u003C\u002Fstrong> — monitoring performance, preventing fraud and abuse, ensuring security, and developing new features. \u003Cem>Legal basis: our legitimate interests in running and improving a secure, reliable service.\u003C\u002Fem>\u003C\u002Fp>\u003Cp>\u003Cstrong>4.4. To communicate with you\u003C\u002Fstrong> — responding to enquiries, sending service-related notices, and providing important information about the Service. \u003Cem>Legal basis: performance of a contract; and our legitimate interests in communicating with our users.\u003C\u002Fem>\u003C\u002Fp>\u003Cp>\u003Cstrong>4.5. For business-to-business marketing and prospecting\u003C\u002Fstrong> — contacting potential business customers and partners with relevant information about Trackian. \u003Cem>Legal basis: our legitimate interests in promoting our business to relevant organisations, balanced against your rights (see Section 12); or your consent where required.\u003C\u002Fem>\u003C\u002Fp>\u003Cp>\u003Cstrong>4.6. To comply with law\u003C\u002Fstrong> — meeting our legal, regulatory, accounting, and tax obligations, and responding to lawful requests. \u003Cem>Legal basis: compliance with a legal obligation.\u003C\u002Fem>\u003C\u002Fp>\u003Cp>Where we rely on \u003Cstrong>legitimate interests\u003C\u002Fstrong>, we have assessed that our interests are not overridden by your rights and freedoms. You may ask us for more information about this assessment, and you have the right to object (see Section 11).\u003C\u002Fp>\u003Chr \u002F>\u003Ch2 id=\"5-our-role-as-a-data-processor\">5. Our role as a data processor\u003C\u002Fh2>\u003Cp>5.1. When you use the Service, Trackian accesses and processes marketing and analytics data from the platforms you connect (such as Google Ads, Meta Ads, GA4, and GTM). Where that data includes personal data, Trackian acts as a \u003Cstrong>data processor\u003C\u002Fstrong> and processes it \u003Cstrong>on the documented instructions of our customer\u003C\u002Fstrong>, who is the controller.\u003C\u002Fp>\u003Cp>5.2. This processing is governed by our \u003Cstrong>Terms & Conditions\u003C\u002Fstrong> and, where applicable, our \u003Cstrong>Data Processing Agreement\u003C\u002Fstrong>, rather than by this Policy. If you are an individual whose personal data appears in that data (for example, because you interacted with one of our customers’ ads or websites) and you wish to exercise your rights, please contact the relevant Trackian customer, who is the controller of that data. We will support our customer in responding to such requests as required by law.\u003C\u002Fp>\u003Chr \u002F>\u003Ch2 id=\"6-cookies-and-similar-technologies\">6. Cookies and similar technologies\u003C\u002Fh2>\u003Cp>6.1. Our website uses cookies and similar technologies to function and to help us understand how the site is used.\u003C\u002Fp>\u003Cp>6.2. We use:\u003C\u002Fp>\u003Cul class=\"list-bullet\">\u003Cli\n          class=\"\"\n          style=\"\"\n          value=\"1\"\n        >\u003Cstrong>Essential cookies\u003C\u002Fstrong>, which are necessary for the website and Service to work and do not require consent; and\u003C\u002Fli>\u003Cli\n          class=\"\"\n          style=\"\"\n          value=\"2\"\n        >\u003Cstrong>Analytics and functional cookies\u003C\u002Fstrong>, which help us measure and improve website usage and are used only \u003Cstrong>with your consent\u003C\u002Fstrong> where required.\u003C\u002Fli>\u003C\u002Ful>\u003Cp>6.3. You can manage your preferences through the cookie settings on our website and through your browser settings. Blocking some cookies may affect how the website functions. Full detail about the specific cookies we use, their purposes, and their duration is set out in our separate \u003Cstrong>Cookie Policy\u003C\u002Fstrong>, available on our website.\u003C\u002Fp>\u003Chr \u002F>\u003Ch2 id=\"7-how-we-share-personal-data\">7. How we share personal data\u003C\u002Fh2>\u003Cp>We do not sell personal data. We share it only in the following circumstances:\u003C\u002Fp>\u003Cp>\u003Cstrong>7.1. Service providers (sub-processors).\u003C\u002Fstrong> We use trusted third parties to help us operate the Service and our business, who process personal data on our behalf under appropriate contractual safeguards. These include:\u003C\u002Fp>\u003Cul class=\"list-bullet\">\u003Cli\n          class=\"\"\n          style=\"\"\n          value=\"1\"\n        >\u003Cstrong>Google Cloud\u003C\u002Fstrong> — hosting and infrastructure (EU region);\u003C\u002Fli>\u003Cli\n          class=\"\"\n          style=\"\"\n          value=\"2\"\n        >\u003Cstrong>Stripe\u003C\u002Fstrong> — payment processing;\u003C\u002Fli>\u003Cli\n          class=\"\"\n          style=\"\"\n          value=\"3\"\n        >\u003Cstrong>Google Workspace\u003C\u002Fstrong> — email and productivity;\u003C\u002Fli>\u003Cli\n          class=\"\"\n          style=\"\"\n          value=\"4\"\n        >scheduling and communication tools used to arrange and conduct meetings.\u003C\u002Fli>\u003C\u002Ful>\u003Cp>We may use additional service providers from time to time and maintain a current list, which is available on request.\u003C\u002Fp>\u003Cp>\u003Cstrong>7.2. Professional advisers and authorities.\u003C\u002Fstrong> We may share personal data with advisers (such as lawyers and accountants) and with courts, regulators, or authorities where required by law or to protect our legal rights.\u003C\u002Fp>\u003Cp>\u003Cstrong>7.3. Business transfers.\u003C\u002Fstrong> If we are involved in a merger, acquisition, or sale of assets, personal data may be transferred as part of that transaction, subject to appropriate safeguards.\u003C\u002Fp>\u003Chr \u002F>\u003Ch2 id=\"8-international-transfers\">8. International transfers\u003C\u002Fh2>\u003Cp>Your personal data is primarily hosted and processed within the European Union (using \u003Cstrong>Google Cloud, EU region\u003C\u002Fstrong>). Where any transfer of personal data outside the EU\u002FEEA is necessary — for example, involving a service provider located in another country — we ensure appropriate safeguards are in place, such as an adequacy decision or the European Commission’s Standard Contractual Clauses.\u003C\u002Fp>\u003Chr \u002F>\u003Ch2 id=\"9-data-security\">9. Data security\u003C\u002Fh2>\u003Cp>We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. These include access controls, encryption in transit, use of reputable EU-based cloud infrastructure, and internal policies limiting access to personal data. No system can be guaranteed to be completely secure, but we work to protect your data and to respond promptly to any incident.\u003C\u002Fp>\u003Chr \u002F>\u003Ch2 id=\"10-how-long-we-keep-personal-data\">10. How long we keep personal data\u003C\u002Fh2>\u003Cp>We retain personal data only for as long as necessary for the purposes described in this Policy, or as required by law. In general:\u003C\u002Fp>\u003Cul class=\"list-bullet\">\u003Cli\n          class=\"\"\n          style=\"\"\n          value=\"1\"\n        >\u003Cstrong>Account data\u003C\u002Fstrong> is kept for the duration of your account and for a reasonable period after it is closed (up to 12 months), unless longer retention is required.\u003C\u002Fli>\u003Cli\n          class=\"\"\n          style=\"\"\n          value=\"2\"\n        >\u003Cstrong>Billing and tax records\u003C\u002Fstrong> are kept for the period required by Bulgarian accounting and tax law (generally up to 10 years).\u003C\u002Fli>\u003Cli\n          class=\"\"\n          style=\"\"\n          value=\"3\"\n        >\u003Cstrong>Prospect and marketing data\u003C\u002Fstrong> is kept until you object or ask us to stop, or until we determine it is no longer relevant, and is reviewed periodically.\u003C\u002Fli>\u003Cli\n          class=\"\"\n          style=\"\"\n          value=\"4\"\n        >\u003Cstrong>Support and communication records\u003C\u002Fstrong> are kept for a reasonable period to manage our relationship and resolve any issues.\u003C\u002Fli>\u003C\u002Ful>\u003Cp>When personal data is no longer needed, we securely delete or anonymise it.\u003C\u002Fp>\u003Chr \u002F>\u003Ch2 id=\"11-your-rights\">11. Your rights\u003C\u002Fh2>\u003Cp>Subject to the conditions and exceptions in applicable law, you have the right to:\u003C\u002Fp>\u003Cul class=\"list-bullet\">\u003Cli\n          class=\"\"\n          style=\"\"\n          value=\"1\"\n        >\u003Cstrong>access\u003C\u002Fstrong> the personal data we hold about you;\u003C\u002Fli>\u003Cli\n          class=\"\"\n          style=\"\"\n          value=\"2\"\n        >request \u003Cstrong>correction\u003C\u002Fstrong> of inaccurate or incomplete data;\u003C\u002Fli>\u003Cli\n          class=\"\"\n          style=\"\"\n          value=\"3\"\n        >request \u003Cstrong>erasure\u003C\u002Fstrong> of your data (“right to be forgotten”);\u003C\u002Fli>\u003Cli\n          class=\"\"\n          style=\"\"\n          value=\"4\"\n        >\u003Cstrong>restrict\u003C\u002Fstrong> or \u003Cstrong>object to\u003C\u002Fstrong> our processing, including processing based on legitimate interests and processing for direct marketing;\u003C\u002Fli>\u003Cli\n          class=\"\"\n          style=\"\"\n          value=\"5\"\n        >request \u003Cstrong>portability\u003C\u002Fstrong> of data you provided to us, in a structured, machine-readable format; and\u003C\u002Fli>\u003Cli\n          class=\"\"\n          style=\"\"\n          value=\"6\"\n        >\u003Cstrong>withdraw consent\u003C\u002Fstrong> at any time, where we rely on consent (this does not affect processing carried out before withdrawal).\u003C\u002Fli>\u003C\u002Ful>\u003Cp>To exercise any of these rights, contact us at \u003Ca href=\"mailto:info@trackian.com\">\u003Cstrong>info@trackian.com\u003C\u002Fstrong>\u003C\u002Fa>. We will respond within the timeframes required by law. You will not usually have to pay a fee, and we may need to verify your identity before acting on your request.\u003C\u002Fp>\u003Cp>\u003Cstrong>Right to complain.\u003C\u002Fstrong> If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Bulgarian supervisory authority:\u003C\u002Fp>\u003Cp>\u003Cstrong>Commission for Personal Data Protection (CPDP \u002F КЗЛД)\u003C\u002Fstrong> 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria Website: \u003Ca href=\"http:\u002F\u002Fwww.cpdp.bg\u002F\">www.cpdp.bg\u003C\u002Fa>\u003C\u002Fp>\u003Cp>We would, however, appreciate the chance to address your concerns first, so please consider contacting us directly.\u003C\u002Fp>\u003Chr \u002F>\u003Ch2 id=\"12-marketing-communications\">12. Marketing communications\u003C\u002Fh2>\u003Cp>12.1. We may send business-to-business marketing communications about Trackian to organisations and professionals who we believe may be interested, relying on legitimate interests or consent as applicable.\u003C\u002Fp>\u003Cp>12.2. You can opt out of marketing at any time — by using the unsubscribe link in our emails, or by contacting us at \u003Ca href=\"mailto:info@trackian.com\">\u003Cstrong>info@trackian.com\u003C\u002Fstrong>\u003C\u002Fa>. We will honour opt-out requests promptly. Opting out of marketing does not stop essential service-related communications.\u003C\u002Fp>\u003Chr \u002F>\u003Ch2 id=\"13-children\">13. Children\u003C\u002Fh2>\u003Cp>The Service is a business-to-business product and is not directed at children. We do not knowingly collect personal data from anyone under the age of 18. If you believe a child has provided us with personal data, please contact us and we will delete it.\u003C\u002Fp>\u003Chr \u002F>\u003Ch2 id=\"14-changes-to-this-policy\">14. Changes to this Policy\u003C\u002Fh2>\u003Cp>We may update this Policy from time to time. If we make a material change, we will update the “Effective date” above and, where appropriate, notify you by email or through the Service. We encourage you to review this Policy periodically.\u003C\u002Fp>\u003Chr \u002F>\u003Ch2 id=\"15-contact-us\">15. Contact us\u003C\u002Fh2>\u003Cp>For any questions, requests, or concerns about this Policy or your personal data, please contact us:\u003C\u002Fp>\u003Cp>\u003Cstrong>TRACKIAN Ltd. (Тракиан ООД)\u003C\u002Fstrong> Office 6, 19 Krayrechna Street, 6500 Svilengrad, Bulgaria Email: \u003Ca href=\"mailto:info@trackian.com\">info@trackian.com\u003C\u002Fa> Phone: +359 890 450 550\u003C\u002Fp>\u003Chr \u002F>\u003Cp>\u003Cem>This Privacy Policy was last updated on 1 June 2026 (Version 2.0).\u003C\u002Fem>\u003C\u002Fp>\u003C\u002Fdiv>",1792071533703]