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Returns",{"en":908},"See what customers send back through Loop, and why.","ecommerce",[],"beta",[913],"mcp",1000,"2026-09-24T14:26:10.334Z","read","API_KEY","https:\u002F\u002Ftrackian.app\u002Fintegrations\u002Floop-returns",{"en":920},"\u003Ch2>What Loop adds to Trackian\u003C\u002Fh2>\n\u003Cp>Connecting Loop lets your AI agent read your returns and the orders behind them through Trackian's MCP. Revenue in Trackian then has its other side: what came back, why, and whether it was kept as an exchange or refunded.\u003C\u002Fp>\n\u003Ch3>What you get\u003C\u002Fh3>\n\u003Cul class=\"tile-grid tile-grid-3\">\u003Cli class=\"tile\">\u003Cspan class=\"tile-bar\" aria-hidden=\"true\">\u003C\u002Fspan>\u003Cdiv class=\"tile-body\">\u003Cstrong class=\"tile-title\">Returns in detail\u003C\u002Fstrong>\u003Cp>Each return's items, reasons, outcome and shipping, for any date range.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"tile\">\u003Cspan class=\"tile-bar\" aria-hidden=\"true\">\u003C\u002Fspan>\u003Cdiv class=\"tile-body\">\u003Cstrong class=\"tile-title\">Why products come back\u003C\u002Fstrong>\u003Cp>Return reasons per product, to explain a margin that looks worse than sales suggest.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"tile\">\u003Cspan class=\"tile-bar\" aria-hidden=\"true\">\u003C\u002Fspan>\u003Cdiv class=\"tile-body\">\u003Cstrong class=\"tile-title\">Campaigns with a catch\u003C\u002Fstrong>\u003Cp>A promotion that sold well but came back in returns, found by your agent.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fli>\u003C\u002Ful>\u003Ch3>Good to know\u003C\u002Fh3>\n\u003Cp>Loop is an external connector in beta. Your AI agent reads it on demand through Trackian's MCP; its data does not appear in Trackian's own dashboards or Sentinel yet, and Trackian never writes to Loop.\u003C\u002Fp>\n\u003Ch3>Before you connect\u003C\u002Fh3>\n\u003Cp>In the Loop admin, open \u003Cem>Returns management → Tools & integrations → Developer tools\u003C\u002Fem>, click \u003Cem>Generate API Key\u003C\u002Fem>, tick the \u003Cstrong>returns\u003C\u002Fstrong> scope (and \u003Cstrong>orders\u003C\u002Fstrong> if you like), and paste the key. Developer tools are available on qualifying Loop plans.\u003C\u002Fp>\n",{"en":922},"\u003Cp>Loop is a returns and exchanges platform for Shopify stores. Shoppers start returns in a branded portal, and Loop steers them towards exchanges and store credit so less revenue walks out the door.\u003C\u002Fp>\n",{"en":924},"\u003Cul class=\"tile-grid tile-grid-2\">\u003Cli class=\"tile\">\u003Cspan class=\"tile-bar\" aria-hidden=\"true\">\u003C\u002Fspan>\u003Cdiv class=\"tile-body\">\u003Cstrong class=\"tile-title\">Runs the returns portal\u003C\u002Fstrong>\u003Cp>Shoppers choose a refund, exchange or store credit.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"tile\">\u003Cspan class=\"tile-bar\" aria-hidden=\"true\">\u003C\u002Fspan>\u003Cdiv class=\"tile-body\">\u003Cstrong class=\"tile-title\">Keeps revenue\u003C\u002Fstrong>\u003Cp>Exchanges and credit instead of refunds, with the retained revenue measured.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"tile\">\u003Cspan class=\"tile-bar\" aria-hidden=\"true\">\u003C\u002Fspan>\u003Cdiv class=\"tile-body\">\u003Cstrong class=\"tile-title\">Explains 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