Missing Orders CheckA free 24-hour check for online shopsA free 24-hour check for online shopsA free 24-hour check for online shops

Yes. The Missing Orders Check is free. We ask a few short questions first to make sure it's a fit: the check is for shops that advertise on Google Ads or Meta and have GA4 on the site. If it isn't a fit, we'll reply and point you to Find Your Missing Orders, the free sheet that does the same comparison by hand.

Two things. View access, by email invite: you add our specialist's email address as a view-only user in GA4, Google Ads and Meta, with nothing to export from those. And your orders for the last 30 days, exported from your shop admin, with customer names, emails and phone numbers removed. It's view-only access, and nothing is changed. How we handle your data

When you reply to our specialist. Within 1 hour of applying, during working hours, a Trackian specialist emails you personally to confirm your email address and that you still want the check; the 24 hours start when you reply. We write to you in person because a personal email reaches your inbox rather than spam, so you don't miss the findings you asked for.

A short written summary by email: what's missing, why, and what to fix first, in plain words you can pass straight to whoever runs your tracking. It ends with a link to book an optional 15-minute walk-through.

Then you'll know that your tracking recorded your orders for the last 30 days. The check finds a gap or rules it out - both are answers.

That's up to you. Fix it yourself, or hand the findings to whoever runs your tracking. If you'd rather not fix it yourself, our specialists can: the Fix Sprint covers GA4, Google Tag Manager, and Google Ads and Meta conversion settings. It's delivered by people and priced separately. If you'd like this comparison every night rather than once, that's what Trackian does: it compares your store's orders with GA4 and the ad platforms' purchases, and flags a widening gap the next morning.